Privacy Policy

Your privacy matters to us. At Poema Language Services (PLS), we protect your personal data with the same precision and care we bring to our services across the Greater Bay Area. This policy explains how we collect, use and safeguard your information in full compliance with Macao's Personal Data Protection Act (Law 8/2005) and guidelines from the Office for Personal Data Protection (GPDP).

Who we are 

Poema Language Services serves as the data controller for all personal information collected through our services. We're located at Avenida da Praia Grande, n.° 599, Edifício Comercial Rodrigues, 10.° andar "A", Macau SAR, People’s Republic of China. For any privacy-related questions, reach us at info@languageservices.com or +853 2835 5448. 

Information we collect 

Personal information you provide
We collect only the information you voluntarily share when contacting us for services, including your name, email address, phone number and project details. This enables us to respond to your inquiries and deliver the translation, interpreting, or MICE services you request. 

Automatically collected information
Our website may collect basic technical data through essential cookies to ensure proper functionality and improve your browsing experience. We don't use tracking cookies for advertising purposes. You can manage cookie preferences through your browser settings. 

Sensitive information
We collect sensitive data (such as payment details) only when necessary to complete your service request and with your explicit consent. 

How we use your information 

We process your data lawfully and transparently for these specific purposes

  • Responding to your service inquiries and providing quotations.
  • Delivering contracted translation, interpreting or event management services.
  • Improving our website functionality and user experience.
  • Sending you service updates or promotional materials (with your consent).

We retain your information only as long as needed for these purposes or as required by law, then securely delete it. 

Sharing your information 

We never sell, rent or inappropriately share your personal data. Limited sharing occurs only when

  • Essential for service delivery (such as working with trusted partners for document delivery). 
  • Required by law or legal process. 
  • You've given explicit consent. 

All third parties we work with must maintain equivalent data protection standards. 

Your rights 

Under Macao law, you control your personal data. Contact us any time to 

  • Access or obtain copies of your information. 
  • Correct any inaccuracies. 
  • Request deletion of your data. 
  • Withdraw consent for marketing communications. 
  • Object to certain processing activities. 
  • Raise privacy concerns. 

We respond to all requests within 30 days. If you're unsatisfied with our response, you may contact the GPDP at https://www.dspdp.gov.mo.

Security measures 

We protect your information through multiple safeguards

  • Encrypted data transmission (look for "https" and the lock icon in your browser).
  • Restricted access limited to authorized staff who need the information for their work.
  • Secure servers and storage environments.
  • Regular security assessments and updates.

If a data breach affects your information, we'll notify you and the relevant authorities promptly as required by law. 

Policy updates 

We may update this policy to reflect legal changes or service improvements. Updates will be posted here with clear notification dates. Significant changes affecting your rights will be communicated directly when possible. 

This policy is available in English, Simplified Chinese, Traditional Chinese and Portuguese. The English version takes precedence in case of translation discrepancies. 

Contact us about privacy 

Questions about this policy or our data practices? We're here to help. 

Email: info@languageservices.com 
Phone: +853 2835 5448 
Address: Avenida da Praia Grande, n.° 599, Edifício Comercial Rodrigues, 10.° andar "A", Macau SAR, People’s Republic of China 

 

Your trust drives our commitment to exceptional, confidential service across the Greater Bay Area.